Refund Policy

This Refund Policy applies to purchases of digital consumable items within the game. It is incorporated into the Terms of Service.

Purchased items that have not been used (consumed) in a battle may be refunded within 14 days of the purchase date on request. To request a refund of unused items, email the address in Section 5 with the information listed there.

Items that have already been used (consumed) in a battle are not refundable, since their in-game benefit has been delivered.

If you are charged more than once for the same order, or if a purchase is charged but the corresponding item is not delivered to your account, the affected charge will be refunded in full. Contact the address in Section 5 with your order reference and we will resolve the issue.

Send an email that includes all of the following:

• the email address associated with your account;
• the order reference from your Stripe receipt (the receipt Stripe emailed you after the purchase);
• a brief description of the request.

Send the request to [SUPPORT@YOUR-DOMAIN.EXAMPLE]. We aim to respond within a reasonable period after receipt.

Approved refunds are returned to the original payment method through Stripe. The time for the funds to appear on your statement depends on your card issuer or bank.

Nothing in this policy limits any refund or cancellation rights you may have under the mandatory laws of your jurisdiction.

The operator may update this policy from time to time; the “Last updated” date at the top reflects the most recent change.